Information We Collect
We collect Personal Information such as your name, email address, phone number, and Third-Party Account credentials (e.g. if you choose to login using your Facebook credentials). If you login to our Service using your Third-Party Account credentials, we will be able to access and collect your Third-Party Account Information, including, without limitation, Personal Information, that your privacy settings on the Third-Party Account permit us to access. Where we require additional information from you for you to take advantage of our Services we will prompt you and require you to complete this information.
We may communicate with you via the details you provide to us to send you information about businesses contained in the Service or other businesses associated with us. If you do not want to receive communications from us, please indicate your preference by writing us at email@example.com.
When you give us authorization, we will access your mobile device Contacts to allow you to upload providers you wish to recommend or to help get your friends to join the Service. We will also occasionally access your contacts to cross-reference customers and professionals to make more intelligent suggestions to you.
If you are a Customer, we will suggest to you other people that you may know based on your Facebook login, mobile number or friends of friends.
When you give us authorisation we will access and store your location in order to provide you with the most relevant information for your requirements. You may decide not to allow us to access your geo-location information in which case you will either need to provide us with your default address, for your convenience, or we will require you to input an address of your choice. Our services are intricately dependant on location information to provide you with the most relevant information for your purposes.
Information Submitted by You to the Services
You may upload information to the Services about individuals and companies that are not currently registered on the Services as Professionals, such as name, phone number, address and email address (“Third-Party Contact Information”). It is your responsibility to obtain any necessary authorization before uploading Third-Party Contact Information to the Services. By uploading the Third-Party Contact Information you are acknowledging and agreeing to allow us to use this information that you provide to invite non-users to try the Services as well as to share these contact details with other interested users.
Required fields are mandatory in order to effectively use the Services as well as to ensure that all customers and companies using the Services are receiving transparent and reliable information. In order to protect the integrity of the Services and the community we do not allow anonymous use of our services, any users suspected of or found to have provided incorrect, untruthful, illegal or defamatory information may have their profiles and/or comments disabled without notice.
Information Collected Automatically
During the use of our Services, we receive and record information on our server logs from your browser or device, which may include your IP address, device identification, user settings, “cookie” information, information collected from “web beacons,” the type of operating system, browser and/or device you’re using to access our Services, and the page or feature you requested.
This data may be used to customize content you see as part of our Service, based on your usage patterns as well as to improve the Services provided to you on an ongoing basis.
We will collect, save and store any communications between users made through the Services. We may review, scan, or analyze such communications for fraud prevention, risk assessment, and customer support purposes. We will also not sell these reviews or analyses of communications to third parties.
Storage and Processing of Information
Sharing of your Personal Information
As our Service is a referral and recommendation service we share certain user profile information, including your name, and image content that you have uploaded to the Services, to other users. As part of our Services, you may communicate with other users using the chat functionality of the Services. When you participate in a chat session, the content of your communications will be visible and available to any user participating in that session. Please remember that any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view may become available to such users, and can be collected, used and further disclosed by such users. Your user name may also be displayed to other users if and when you send messages or comments or upload images through the Services and other users can contact you through messages and comments. We encourage you to use your discretion at all times when communicating with others via our Service and we have limited the amount of personal information shared between users in order to protect your privacy.
If you are a Service Provider, users that view your profile will be able to see a list of Customers connected to themselves through their personal network and connected to you that have listed you as a Trusted Provider.
We may anonymize or aggregate your Personal Information so that you are not individually identified, and provide that information to our partners and providers who may use such information to understand how often and in what ways people use our Services.
Advertisers: We allow advertisers and/or merchant partners (“Advertisers”) to choose the demographic information of users who will see their advertisements and/or promotional offers and you agree that we may provide any of the information we have collected from you in non-personally identifiable form to an Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements and/or offers. For example, we might use the fact you are located in Johannesburg to show you ads or offers for Johannesburg businesses, but we will not tell such businesses who you are. Or, we might allow Advertisers to display their ads to users with similar usage patterns to yours, but we will not disclose usage information to Advertisers except in aggregate form, and not in a manner that would identify you personally. Note that if an advertiser asks us to show an ad to a certain audience or audience segment and you respond to that ad, the advertiser may conclude that you fit the description of the audience they were trying to reach.
Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to administer and provide the Services to you. For example, we may use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond the function we employ them for.
Is Personal Information about me secure?
Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavour to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
What Personal Information can I access?
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:
- name and password
- email address
- profile picture
- banner picture
The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at firstname.lastname@example.org.
Deleting your Account
Should you not want to make use of our Services or disagree to any part of our policies or conditions you may request deletion of your account by contacting us at email@example.com. Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
If you provide your cellular phone number and agree to receive communications from Company, you specifically authorize Company to send text messages or calls to your phone.
Notification of Security Compromises
We will provide timely and appropriate notice to affected individuals when there has been a breach of security of private information about them through our website, the app or communication means provided by yourself to us.
Users must report all suspected information security breaches of the service or if you suspect a potential security issue involving any private information—whether the information is on a computer, on paper, on the web, etc. with respect to our Service —immediately report the details to firstname.lastname@example.org. Include:
- Your contact information
- A brief description of what happened
- A general description of the type of information at issue
konektd may update or revise this Policy from time to time. You agree that you will review this Policy periodically. If we make any changes to this Policy, we will change the “Last Updated” date above. You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our Services. If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our Services.